While Youre Waiting

Not long ago, I made a partnership pitch, on behalf of an organization I represent, to another organization with similar interests. If the idea had come to fruition, it would have radically changed our organization.

So, you can imagine my impatience when I didn't hear back from the person to whom I'd made the proposal. She had welcomed the idea, but told me the decision would be made by a council within her organization.

Given the dynamics of an important decision about the future of their organization, I didn't expect a quick response. But, I would have liked at least an update advising me on the status of their considerations.

Then, I had a "Eureka," or maybe I should call it a "Whoops," moment. I realized I hadn't reported back to the people in my organization either. That made me guilty of the same lapse of communication as the lady in the other organization. With that recognition, I made amends by sending out an email to my organization, and followed up with a report at a meeting.

In taking an analytical view of this incident, I realized that nothing can be something when it comes to communication.

The idea that nothing can be something seems counter-intuitive. But remember the famous Sherlock Holmes observation about the dog that didn't bark; the fictitious detective solved a baffling case by noting what did not happen, rather than what did happen.

You can probably come up with several ideas about the importance of communicating even though nothing has changed. That's especially true if you're the one who didn't hear from someone else.

First, you may have made plans that assume either a change in or a continuation of the status quo. Perhaps you're holding off on holiday plans until the issue is resolved one way or the other.

Second, at least you know that an anticipated decision or event hasn't yet occurred, and that you didn't miss something (for example, as I write this I'm waiting for a client to confirm some information and it would be nice to know that I haven't missed a callback or an emailed reply).

Third, if you've received an update telling you nothing has happened, you don't need to contact that person and ask if there have been any developments. Similarly, you can advise the people who look to you for information.

One other note about the 'nothing can be something' idea: It's a variation on what I've called the Everybody Knows syndrome. That refers to a failure to communicate, based on the assumption that others know what I know.

In summary, it's a good idea to report regularly, even if nothing has happened, since others may not know you're still waiting as well.

About The Author

Robert F. Abbott writes and publishes Abbott's Communication Letter. If you subscribe, you will receive, at no charge, communication tips that help you lead or manage more effectively. You can get more information here: http://www.CommunicationNewsletter.com

abbottr@managersguide.com

MORE RESOURCES:

Talking To The Taliban - Times of India

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://news.google.com/news/url?sa=Tct=us/0i-0fd=Rurl=http://abcnews.go.com/International/wireStory%3Fid%3D5963344cid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNErzC9H-qfgJZlKxd4FalLKHvQBrQimg src=http://news.google.com/news?imgefp=fzdUkBj_-94Jimgurl=a.abcnews.com/images/International/nm_zaeef_081006_mn.jpg width=80 height=60 alt= border=1brfont size=-2ABC News/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/0-0fd=Rurl=http://timesofindia.indiatimes.com/Editorial/Talking_To_The_Taliban/articleshow/3582101.cmscid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNE6bXq8bkPJ2gZeOoQj0CBxsBiH7wTalking To The Taliban/abrfont size=-1font color=#6f6f6fTimes of India,nbsp;Indianbsp;-/font nobr14 hours ago/nobr/fontbrfont size=-1The Pakistani parliament has held an in-camera joint session and news comes in of a bnegotiation/b between the Taliban and the Hamid Karzai regime mediated by b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/0-1fd=Rurl=http://www.guardian.co.uk/commentisfree/2008/oct/07/afghanistan.middleeastcid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHb0gO6wA2UyiLo_kUIM7ca2AqRFATalking to the Taliban – yet again/a font size=-1 color=#6f6f6fnobrguardian.co.uk/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/0-2fd=Rurl=http://www.economist.com/world/africa/displaystory.cfm%3Fstory_id%3D12380962cid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHoJeg3guQ7N5CIHoq3qwauV8sBHgCan it make peace in the wider region?/a font size=-1 color=#6f6f6fnobrEconomist/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/0-3fd=Rurl=http://www.earthtimes.org/articles/show/236391,talking-to-taliban-sparks-controversy-in-afghanistan--feature.htmlcid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHCH6tcbcAdZ82D-A0_oWFEysNfpQTalking to Taliban sparks controversy in Afghanistan - Feature/a font size=-1 color=#6f6f6fnobrEarthtimes (press release)/nobr/font/fontbrfont size=-1 class=pa href=http://news.google.com/news/url?sa=Tct=us/0-4fd=Rurl=http://www.independent.co.uk/news/world/asia/secret-saudi-dinner-karzais-brother-and-the-taliban-955243.htmlcid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHkdN89cImhXbHbebI9zuf3VY4JzgnobrIndependent/nobr/anbsp;- a href=http://news.google.com/news/url?sa=Tct=us/0-5fd=Rurl=http://thepost.com.pk/OpinionNews.aspx%3Fdtlid%3D186237%26catid%3D11cid=1254902146ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNGtgiYqAqY7x7iewql1L0YEWaGjqwnobrThe Post/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1254902146hl=ennobrall 594 news articles/nobr/a/font/div/font/td/tr/table

Citi Ends Negotiation with Wells Fargo on Wachovia Transaction - WELT ONLINE

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://news.google.com/news/url?sa=Tct=us/1i-0fd=Rurl=http://sify.com/finance/fullstory.php%3Fid%3D14774224cid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNEKiZkZ832MboYjyT-eN0lLuRuNqwimg src=http://news.google.com/news?imgefp=Ca6qTJQRNJUJimgurl=im.sify.com/sifycmsimg/oct2008/Finance/14770348_Wachovia_220.jpg width=80 height=78 alt= border=1brfont size=-2Sify/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/1-0fd=Rurl=http://newsticker.welt.de/index.php%3Fchannel%3Dfin%26module%3Dsmarthouse%26id%3D791689cid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHKvQYKwjuFfkcRq_V5w3yH1_BMuACiti Ends bNegotiation/b with Wells Fargo on Wachovia Transaction/abrfont size=-1font color=#6f6f6fWELT ONLINE,nbsp;Germanynbsp;-/font nobrOct 9, 2008/nobr/fontbrfont size=-1Citi announced today that it had reached no agreement with Wells Fargo following several days of discussions about matters related to Wachovia. b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/1-1fd=Rurl=http://www.thedeal.com/dealscape/2008/10/breaking_citi_ends_negotiation.phpcid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNERKW_xTyHXEf98Also0sR0cbsw_wCiti ends bnegotiation/b with Wells Fargo on Wachovia/a font size=-1 color=#6f6f6fnobrThe Daily Deal (subscription)/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/1-2fd=Rurl=http://dealbook.blogs.nytimes.com/2008/10/08/half-time-lessons-from-the-battle-for-wachovia/cid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHXwXt0fSihYSX6hIur4hkZHTp2rwHalf-Time Lessons From the Battle for Wachovia/a font size=-1 color=#6f6f6fnobrNew York Times Blogs/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/1-3fd=Rurl=http://www2.journalnow.com/content/2008/oct/09/091740/citigroup-says-it-will-quit-its-fight-wachovia/news/cid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHvk8yVjjXsmRMcI5g5g2bfYpUJ5ACitigroup ends bnegotiation/b for Wachovia/a font size=-1 color=#6f6f6fnobrWinston-Salem Journal/nobr/font/fontbrfont size=-1 class=pa href=http://news.google.com/news/url?sa=Tct=us/1-4fd=Rurl=http://www.themoneytimes.com/articles/20081010/wells_fargo_wins_the_war_for_wachovia-id-1038153.htmlcid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHZ4RiUfwTESLkVa3XCHeDysCqnYwnobrThe Money Times/nobr/anbsp;- a href=http://news.google.com/news/url?sa=Tct=us/1-5fd=Rurl=http://www.rttnews.com/Content/QuickFacts.aspx%3FNode%3DB1%26Id%3D737185%2520%26Category%3DQuick%2520Factscid=1255363795ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNG1khsbjzNSaZ5IV4Z_LrJrGFoRXQnobrRTT News/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1255363795hl=ennobrall 3,244 news articles/nobr/a/font/div/font/td/tr/table

2008 Scholar-Statesman Award Dinner - Washington Institute for Near East Policy

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/2-0fd=Rurl=http://www.washingtoninstitute.org/templateC05.php%3FCID%3D2937cid=1254381410ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNE8ds8_y4aF62QcNM0FRvkS7D-58g2008 Scholar-Statesman Award Dinner/abrfont size=-1font color=#6f6f6fWashington Institute for Near East Policy,nbsp;DCnbsp;-/font nobr12 hours ago/nobr/fontbrfont size=-1I don#39;t think one can hide behind bnegotiation/b. I think bnegotiation/b has to be part of the process. Satloff: As somebody who lived through the threats of b.../b/font/div/font/td/tr/table

Nearly As Far-Fetched As The Maverick Lie -- Negotiation Preconditions - Huffington Post

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/3-0fd=Rurl=http://www.huffingtonpost.com/kathleen-reardon/nearly-as-far-fetched-as_b_132321.htmlcid=1256327592ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHmZAlIH42YTyNziVxEWxeXK6ZuMgNearly As Far-Fetched As The Maverick Lie -- bNegotiation/b Preconditions/abrfont size=-1font color=#6f6f6fHuffington Post,nbsp;NYnbsp;-/font nobrOct 6, 2008/nobr/fontbrfont size=-1First, it#39;s either naive or a fabrication when McCain suggests Obama will suddenly pop up at a bnegotiation/b with the leadership of Iran. b.../b/font/div/font/td/tr/table

Fluidity needed in school negotiations - Mirror

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd width=80 align=center valign=topfont style=font-size:85%;font-family:arial,sans-serifa href=http://news.google.com/news/url?sa=Tct=us/4i-0fd=Rurl=http://www.wsws.org/articles/2008/oct2008/teac-o11.shtmlcid=1254005434ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNGOjB939Vl6vsGPtU9apTZXc6ganwimg src=http://news.google.com/news?imgefp=6KiDmr4eWAkJimgurl=www.wsws.org/articles/2008/oct2008/teac-o11.jpg width=80 height=64 alt= border=1brfont size=-2World Socialist Web Site/font/a/font/tdtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/4-0fd=Rurl=http://www.hometownlife.com/apps/pbcs.dll/article%3FAID%3D/20081009/NEWS22/810090548cid=1254005434ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNE2EnFrVXt9bedDEB8CnPgx0u44vQFluidity needed in school bnegotiations/b/abrfont size=-1font color=#6f6f6fMirror,nbsp;MInbsp;-/font nobrOct 9, 2008/nobr/fontbrfont size=-1There are some daunting realities built into the bnegotiation/b process this year that haven#39;t been seen in past bnegotiations/b, one namely being the economic b.../b/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/4-1fd=Rurl=http://www.suburbanchicagonews.com/genevasun/news/1212071,au09_teacherrally_s1.articlecid=1254005434ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNGl7VvFkfGnlbRIOHfaWBH8US4OOAKaneland teachers plan demonstration/a font size=-1 color=#6f6f6fnobrGeneva Sun/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/4-2fd=Rurl=http://www.wwj.com/No-School-Tuesday-In-Wayne-Westland-District/3088194cid=1254005434ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNFYDLCu9vz_6_CXCiNlgXkPsx502QWayne-Westland Teachers Walk Off the Job/a font size=-1 color=#6f6f6fnobrWWJ/nobr/font/fontbrfont size=-1a href=http://news.google.com/news/url?sa=Tct=us/4-3fd=Rurl=http://www.wxyz.com/news/local/story.aspx%3Fcontent_id%3Da172c083-b422-47b4-b216-aaa61c255c65cid=1254005434ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNGMY1ruUz-ifJvQGtJ1q_WUEMVd0gWayne-Westland Teachers Picketing/a font size=-1 color=#6f6f6fnobrWXYZ/nobr/font/fontbrfont size=-1 class=pa href=http://news.google.com/news/url?sa=Tct=us/4-4fd=Rurl=http://www.hometownlife.com/apps/pbcs.dll/article%3FAID%3D/20081006/NEWS24/81006006cid=1254005434ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNFP_6kcKqJkZFJOCw9vW9cEe_3XdgnobrMirror/nobr/a/fontbr/font class=p size=-1a class=p href=http://news.google.com/news?sourceid=navclientie=ISO-8859-1rls=GGLG,GGLG:2005-22,GGLG:enncl=1254005434hl=ennobrall 187 news articles/nobr/a/font/div/font/td/tr/table

Gold report calls for more negotiation, less confrontation - McGill Reporter

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/5-0fd=Rurl=http://reporter.mcgill.ca/2008/10/gold-report-calls-for-more-negotiation-less-confrontation/cid=0ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNFc4vHpxUbKd-D7KStGitQ6a7vzbQGold report calls for more bnegotiation/b, less confrontation/abrfont size=-1font color=#6f6f6fMcGill Reporter,nbsp;Canadanbsp;-/font nobrOct 9, 2008/nobr/fontbrfont size=-1b.../b is a groundbreaking report, Entering a New Era for Managed Intellectual Property: From Confrontation to bNegotiation/b, which calls on policy-makers, b.../b/font/div/font/td/tr/table

Law Enforcement Uses Courthouse For Hostage Drill - Tampa Tribune

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/6-0fd=Rurl=http://www2.highlandstoday.com/content/2008/oct/11/la-law-enforcement-uses-courthouse-for-hostage-dri/cid=1256334660ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHuEGLqQfx84NMyvwO34UErGUv1CALaw Enforcement Uses Courthouse For Hostage Drill/abrfont size=-1font color=#6f6f6fTampa Tribune,nbsp;FLnbsp;-/font nobr6 hours ago/nobr/fontbrfont size=-1With the courthouse closed Thursday for a holiday, the Special Response and Crisis bNegotiation/b teams were able to use its space to conduct an exercise. b.../b/font/div/font/td/tr/table

The more things change ... - The Age

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/7-0fd=Rurl=http://www.theage.com.au/national/the-more-things-change--20081010-4ydm.htmlcid=1256091661ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNGHhLfFkYe3hKIY8YKYL3FQoEuy0QThe more things change .../abrfont size=-1font color=#6f6f6fThe Age,nbsp;Australianbsp;-/font nobr21 hours ago/nobr/fontbrfont size=-1The euphoria of election night and the honeymoon that followed has been replaced by the dull grind of compromise and bnegotiation/b. b.../b/font/div/font/td/tr/table

HOW I SEE IT: McCain tends to shoot from the hip - Culpeper Star Exponent

Council to take up negotiation changes during special meeting - Mcalester News Capital

table border=0 width= valign=top cellpadding=2 cellspacing=7trtd valign=top class=jfont style=font-size:85%;font-family:arial,sans-serifbrdiv style=padding-top:0.8em;img alt= height=1 width=1/divdiv class=lha href=http://news.google.com/news/url?sa=Tct=us/9-0fd=Rurl=http://www.mcalesternews.com/local/local_story_283104812.htmlcid=0ei=NH3wSPWKJpnU9QTLldHHBwusg=AFQjCNHZ-xSELM_yY6lA_Wn-AzTZBeE25wCouncil to take up bnegotiation/b changes during special meeting/abrfont size=-1font color=#6f6f6fMcalester News Capital,nbsp;OKnbsp;-/font nobrOct 9, 2008/nobr/fontbrfont size=-1By James Beaty A special city council meeting has been set on Friday to consider an ordinance which would allow the city manager to negotiate contracts up b.../b/font/div/font/td/tr/table

Negotiation - Google News

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